| 1. Why choose the our wpc material ? |
| A. Over 8 years experience in green building material. |
| B. Good service from beginning to the after service. |
| C. Suitable suggestions make your choice simply, easily, and best. |
| 2. How about the Payment ? |
| T/T 30% before production and 70% after copy of BL, LC at sight. |
| 3.Do you offer free samples ? |
| Free sample is available, but delivery cost paid by customer. |
| 4.Can you manufacture products according to sample? |
Yes, We can produce by your sample or technical drawing. We have R&D team, we can also help to develop new molds and texture. |
| 5.what is your delivery time ? |
Generally, 2-3 weeks after confirmation of your deposit payment. Specific time depends on order items and order quantity. |
| 6.How can I get the after service? |
We welcome your chats online (Chat or leave message: After service) or e-mail to us regarding any technical or related questions that you may have. |
| 7.Do you have certification? |
| We have ISO9001, ISO14001, CE. |
| 8.How many days can you send samples to us? |
| Within 5 days after your confirmation |
| 9.How about the MOQ? |
| 100sqm for available pattern, 1000sqm for customized color. |
| 10.If I want a price what should I to offer? |
| ---Product size( Or product Model Number) |
| ---Your quantity |
| ---Your requirement to our product or service |
| ---Your usage |
| 11. What’s the warranty of WPC wall panel? |
| More than 10-15years. |
| 12. What's the advantages of WPC wall panel? |
| 1).WPC wall panel environmentally friendly -100%recycled |
| 2).WPC wall panel saving time-easy maintenance and installation |
| 3).WPC wall panel longer usage/life cycle-pet resistant |
| 4).WPC wall panel stronger and more flexible than traditional wood products |
| 5).WPC wall panel standard woodworking tools can be used |
| 6).WPC wall panel high degree of UV and color stability |
| 7).WPC wall panel weather resistant suitable from~40-60 |
| 8).The Contrast of WPC and Real Wood |
| 13.How to clean and maintenance the WPC wall panel ? |
1).Pollution occurred from moulds,mucedine,berry and leaves,use a cleaning agent contains detergent and sodim hypochlorite to clean of. |
2).Dirt or debris: clean the decking to remove dirt or debris by using soap,hot water and astiff bristle. |
3).Chalk markings: all colored chalk lines are permanent except white,surubbing the area with hot soapy water with bleach may dislodge some of the chalk. |
4).Oil and olein occurred by touching: use a cleaning agent contains degreasing agent. |
5).Use tool clear the miscellaneous articles or objects of the profiles space in order to keep good drainage. |
| 14.What is the Outdoor WPC Decking Floor material? |
| 60%wood fiber,30% recycled HDPE,10%chemical additives. |
| 15.What are the main decking installation accessories? |
| Decking accessories including : keel, stainless steel clip or plastic clip ,nails, expansion screw, edge skirting . |
| 16. Can you use customers own brand? |
| Yes, we can. |
| 17.What the weather temperature is suitable to use our WPC products ? |
| It's from -40°c to 60°c. |
| 18.Why is WPC only 30% Plastic? |
| Most WPC products on the market are 50% plastic. Our WPC has been specially formulated for high UV conditions. |
| The extra wood content is more suitable for our high UV which protects the plastic and prevents it breaking down. |
| This formula is also less prone to expansion and contraction which can be a problem with a higher plastic content. |
| 19. What type of tools are required? |
| WPC Decking can be easily installed with standard woodworking tools, including hammer, skill saw, rasp, level, and square. |
| Standard carbide saw blades with less than 20 teeth are recommended. |
| 20. What is the proper way to handle and store WPC Decking? |
| WPC Decking should be stored on wood supports placed approximately every three feet and under a dry lumber cover or tarp. |
| Rainwater that would not stain a deck will stain stacked lumber, so remember to keep it dry. |
| 21. Are there toxic problems the consumer should be aware of? |
| There are no toxic chemicals or preservatives involved in the manufacturing of WPC Decking. |
| 22. Does WPC work like wood? |
| Yes! You can cut, nail, drill, screw and rout with standard woodworking tools. The density of Wallong WPC is greater than wood. |
| 23.Why does WPC no need for painting? |
We provides 9 colors for customer selection. You can choose any of our color you like from our color cards. Or we can customize your own color. |
| 24.What color can you provide? |
| We provide 7 main colors as Teak, chocolate, ricewhite, red wood, coffee, light grey, black. And also, we can make special color per your request. |
| 25. What's the export Port? |
| General in Ningbo Port,Shanghai Port also can do as require. |
| 26.How much weight can your decking boards support? |
Due to its high-density material and weight-bearing structure, our WPC decking boards can support up to 500kg/m2. |
